Return policy

RETURNS

----

No returns accepted unless:

-The product was damaged during transport.

-The transport company lost the package.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Other items not permitted for return:
* Gift cards
* Downloadable software

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
*Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and have still not received your refund, contact us at the following address: service@kouisino.ca.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not discounted unless the product is damaged.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at service@kouisino.ca

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Depending on where you live, the time it takes to receive your exchanged product may vary.